Frequently Asked Questions
Frequently Asked Questions
Find answers to the most common questions about our products, shipping, and services. If you can't find what you're looking for, please contact us directly.
1. Do you ship Australia-wide?
Yes, we ship to all states and territories across Australia. Delivery times vary depending on your location - typically 3-7 business days for metro areas and 5-10 business days for regional areas.
2. What's your return policy?
We offer a 30-day return policy on all products. Items must be in original condition with packaging. If you're not completely satisfied with your purchase, please contact us at hellopitbuddies@outlook.com to arrange a return.
3. How do I know if a product is suitable for Australian conditions?
All our products are specifically selected and tested for Australian outdoor conditions. We only stock items that can handle our unique climate - from intense summer heat to unpredictable weather. Product descriptions include details about durability and weather resistance.
Still have questions? We're here to help! Contact us at hello@pitbuddies.com.au.